Delivery & Returns

At ToysEpic, we strive to provide you with a seamless shopping experience, from browsing through our extensive collection of toys to receiving your order right at your doorstep. In this section, we outline our delivery and returns policy to ensure transparency and customer satisfaction.

Delivery:

  1. Shipping Options:

    • Standard Shipping: Our default shipping option usually takes 3-5 business days for delivery within [Specify your shipping locations].
    • Express Shipping: For those who prefer expedited delivery, we offer express shipping with delivery within 1-2 business days. Additional charges may apply.

  2. Order Processing Time:

    • We aim to process and dispatch all orders within 1-2 business days after the purchase is made.
    • Please note that there may be slight delays during peak seasons or promotional periods. We appreciate your patience and understanding.

  3. Shipping Costs:

    • Shipping costs are calculated based on your order's weight, size, and destination. The total shipping cost will be displayed during the checkout process before payment.

  4. Tracking Your Order:

    • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Returns:

  1. Return Policy:

    • We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return policy.
    • You can return the item(s) within 30 days from the date of delivery, provided they are unused, in their original packaging, and accompanied by the purchase receipt or order confirmation.

  2. How to Initiate a Return:

    • To initiate a return, please contact our customer support team either through email or phone within the specified return period. They will guide you through the return process and provide you with a return authorization if applicable.

  3. Return Shipping:

    • Return shipping costs will be the responsibility of the customer, except in cases where the item received is defective or damaged.
    • We recommend using a trackable shipping method to ensure the safe return of the product.

  4. Refund or Exchange:

    • Once we receive the returned item(s) and verify their condition, we will process the refund or exchange based on your preference.
    • Refunds will be issued to the original payment method, and exchanges will be subject to product availability.